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Privacy Policy

Privacy Statement

We place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when doing business with us. The following principles govern our information practices and other privacy aspects of our customer relationship. Throughout this policy, we refer to information that personally identifies you or your company as "personal information".

We strive to protect your information
We work to protect your personal information from loss, misuse or unauthorized alteration. Our employees are instructed and required to safeguard your information.

How we use your information
When we ask you for information, we will tell you – or it will be clear – what we need to know to fulfill your request and how the information you provide to us will be used. For example, if you order a product or register for a service from us, we will ask you for your name and contact information such as mailing address, phone number, and e-mail address. In addition to responding to your request, we may use your contact information to tell you about products or services we think might interest you, or to invite you to participate in a product or service-related survey.

  • We do not sell or rent your personal information to anyone.
  • We do not share your personal information with anyone outside of the FiberFin System for promotional, including marketing, use.

Our relationships with third parties
We have select business partners that provide our products and services as authorized resellers. When you request products or services of these partners, you are permitting us to provide your personal information to the partner in order to fulfill your request. We may disclose your information if we are required by a law enforcement action such as a court order, subpoena or search warrant.

Your choice and control
We may use your contact information to tell you about other products we think might interest you. However, if you don't want us to contact you for promotional purposes, you can tell us when you provide the information. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as maintenance renewal notices, critical notices, or legally mandated notices). You can update or correct your contact information by contacting us at  630-553-6924  ext 112 or by sending an e-mail message to custsrv@fiberfin.com.

If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement and post a notice on our site 30 days before they take effect.

For any questions or comments regarding our privacy policy, please contact us at  630-553-6924  ext 112 or you may send an e-mail to custsrv@fiberfin.com.