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Warranty and Service/Repair Work


The suppliers and manufacturers we represent are the very best in the business. Brands you want and ask for. All products are first quality. If you receive a product that does not perform as advertised in our catalog, please call us. We will happily and quickly provide an exchange or refund (subject to Q.A. and inspection) providing it is returned within 30 days of shipment in its original packaging.


General Merchandise Warranty

Except as otherwise stated, the only warranties applying to materials sold are those, if any, specifically provided by the manufacturer to be honored by the manufacturer. Items marked Lifetime Warranty are subject to manufacturer's warranty terms. As sellers, we make no warranties, expressed or implied, of performance, merchantability, workmanship, quality, durability, suitability, or non-infringement including those instances where changes, alterations, or modifications are made in materials at the request or instruction of the purchaser.

Our obligation is limited only to the repair or replacement of defective parts or, at our sole option, to refund the purchase price. This warranty is exclusive and in lieu of any and all other warranties, whether written or oral, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable for any incidental, special, indirect, punitive, lost profits or consequential damages of any nature.

A full refund will be given (subject to our Q.A. inspection) for any defective item returned to us and received by us within 30 days of the date of shipment in its original packaging.

RMA or SAN (service authorization number): Please click this link and fill out the information. If you would like you can instead purchase this directly from the website and send your item back for repair.

Machinery Warranty

Motorized machinery purchased directly from FiberFin shall be free from defects in material and workmanship for a period of one (1) year from date of shipment for mechanical components, and ninety (90) days from date of shipment for electrical/electronic components. Parts found to be defective in material and workmanship by FiberFin during the warranty period shall be replaced or repaired at FiberFin's sole option. Any components on motorized machinery found by FiberFin to be modified, altered, misused, abused or neglected will void the FiberFin warranty. This warranty is exclusive and in lieu of any and all other warranties whether written or oral, expressed or implied, including but not limited to any warranty of merchantability and any warranty of fitness for a particular purpose and any warranty of non-infringement. Parts not covered by this warranty are normal wear or consumable parts such as (but not limited to) belts, filters, greases and lubricants, batteries, lamps and blades. Warranties are subject to FiberFin's discretion outside of the U.S.

FiberFin is your official North American Rennsteig service provider. FiberFin will carry out warranty and maintenance for the Rennsteig crimping tools along with the new battery-powered E-Crimp.

About RENNSTEIG: For 30 years RENNSTEIG has been manufacturing tools to the highest standards anywhere. Their top of the line tools are designed for maximum performance, ease of use and long life. In addition to their standard product line, they offer custom design tooling especially for OEMs.

They have the knowledge, skill, and capacity to meet any customer specifications, and they specialized in meeting customer requirements. RENNSTEIG is an ISO 9001:2008 certified company.

Thank you for choosing FiberFin as your POF supplier.